Because of its immense influence on our economy and everyday lives, it’s incredibly important to understand key aspects of AI, and potentially even implement them into our business practices. 5 min read – Exploring some of the most commonly used proactive maintenance approaches. Your NLU solution should be simple to use for all your staff […]

This will also guide you in determining the user experience and questions your chatbot should ask. For example, an existing customer on Twitter may have different questions than a new customer reaching out to you on Instagram. This technology is not something you can set up, launch, and expect great results. Online shoppers tend to […]

With inflation increasing consistently, not everyone can afford modern healthcare treatment. The costs are ever high, and that is where insurance companies come into play. For example, if a patient has a panic attack and they cannot travel to a nearby health facility, what do they do? They can simply use the chatbot for healthcare […]

That means email needs to be a tool that brands use to listen to their customers and prospects – not just a megaphone to amplify marketing messages. The second-most cited use case was for collecting customer satisfaction surveys. However, conversational customer engagement is also useful for all sorts of transactional and operational communications. That includes […]

However, most of the current studies have applied NLP techniques to the diagnosis of DM, and few studies have focused on DM management [13,16]. Artificial intelligence and machine learning methods make it possible to automate content generation. Some companies specialize in automated content creation for Facebook and Twitter ads and use natural language processing to […]